Volunteer Services Coordinator

Full Time, non-exempt position responsible for planning, implementing, and managing the volunteer and internship programs. The coordinator will cultivate a dedicated, capable volunteer community that is meaningfully engaged in achieving the mission and ensures that volunteers have the tools they need to succeed.
 
Some of the Responsibilities Include:
Volunteer Program Management

• Develop and implement comprehensive strategies for volunteer recruitment, retention, and recognition to increase volunteer engagement.
• Conduct volunteer training sessions, including two 50-hour Volunteer Advocate Training programs annually.
• Regularly evaluate volunteer placements, provide constructive feedback, and address any performance concerns.
• Maintain accurate and up-to-date volunteer records, including hours, training, and program outcomes.
• Plan, organize, and execute volunteer appreciation events and communications, including newsletters.

• Design, develop, and deliver professional training programs in compliance with state-mandated requirements.
• Create and refine assessment tools to measure the effectiveness of training and volunteer programs.
• Serve as a trainer for staff, volunteers, and external professional audiences, sharing expertise on relevant topics.

• Develop and manage internship opportunities in collaboration with local universities and colleges.
• Oversee the recruitment, onboarding, and supervision of interns, ensuring compliance with agreements and organizational standards.
• Provide field supervision for social work interns as needed.

• Deliver community education and professional training on topics such as domestic, sexual, and relationship violence, including elder abuse as necessary.
• Provide 4 to 6 hours of crisis intervention, referrals, and support services to victims of domestic, sexual, and relational violence, including elder abuse, both in-person and via phone monthly.
• Assist the Director of Mission Advancement in identifying and exploring new program opportunities to expand services.

• Bachelor’s degree or equivalent related work experience.
• Two years of experience working in curriculum development and/or professional development
• Commitment to and experience in working with people from diverse, underserved, and marginalized communities.
• Strong time management skills, with ability to make decisions about how to manage multiple tasks
• Ability to problem solve, effectively plan and prioritize, make decisions individually and within a team.
• Ability to handle volunteer, donor, and/or client information with complete confidentiality.
• Exceptional communication skills, both verbal and written.
• Robust knowledge of the Microsoft Office suite of programs (Word, Excel, Outlook, etc.).
• Ability to travel to multiple locations.

• 40-hour state-mandated sexual assault certification.
• Familiarity and comfort using databases (donor database: eTapestry, Greater Giving).
• Experience providing trauma-informed advocacy to victims/survivors.
• Well-developed understanding of the needs, options, and resources available to victims/survivors of domestic and sexual violence.