Guest Service Representative

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GUEST SERVICE REPRESENTATIVE

HIRING IMMEDIATELY FOR PART TIME AND SEASONAL POSITIONS!

$16.00 PER HOUR!

• Location: Running Aces Casino Hotel Racetrack - 15201 Running Aces Blvd, Columbus, MN 55025
• Schedule: Shifts include nights, weekends and holidays.
• Perks: 401k (full & part time), product discounts and more!

POSITION SUMMARY:

The Guest Service Representative is the first line of interaction for the guests at Running Aces.

ESSENTIAL FUNCTIONS:

• Responsible for the first line interaction with guests of Running Aces Casino, Hotel & Racetrack on a daily basis.
• Responsible for providing excellent Customer Service by having a "Can Do" and friendly attitude.
• Answering all incoming phone calls with a pleasant and professional manner, answering questions or directing calls accordingly.
• Monitor all materials that are available to the public to ensure that information is current and monitor the supply for ongoing needs and inventory.
• Assist guests with concerns, questions, and inquiries.
• Get to know our top players and guests and build rapport with them daily.
• Sale of merchandise, general medications and other supplies. Check for valid identification with every tobacco purchase.
• Daily review of the merchandise presentation and inventory to ensure there are adequate items for sale to the guests.
• Take pride of ownership of the Aces Rewards Front Desk by keeping a clean and tidy work environment.
• Monitoring the Front Desk and Lobby to ensure the area is clean and kept up.
• Understanding the resources available to you as a Team Member.
• Other job duties as assigned.
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JOB REQUIREMENTS:

• Ability to operate computers, including knowledge of Word, Excel, Outlook and word processing.
• Must be 18 years of age.
• Must have cash handling and basic math skills.
• Knowledge of Bravo and Micros systems a plus, but not a requirement.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of company policy and procedures, state regulations, and technical rules relevant to their responsibilities.
• Must possess the ability to obtain a Minnesota Racing Commission gaming license.

PHYSICAL, INTELLECTUAL & ENVIRONMENTAL CONDITIONS:

• Ability to work flexible shifts and days of the week including nights, weekends and holidays both alone and with others.
• Must possess strong organizational, written and oral communication skills, with the ability to multitask.
• Must possess excellent guest service skills, strong telephone etiquette, strong computer skills and be a self-starter with the ability to follow-up and complete tasks in a timely manner.
• Ability to work in an environment that includes a casino floor, which can by noisy and have numerous guests.
• Work may include numerous interruptions.
• Ability to handle frequent sitting, walking and standing.
• Ability to lift up to 25lbs.

ADDITIONAL NOTES:

• Must be present onsite for this position.

Running Aces is an Equal Opportunity Employer